The Systems Navigator provides support to individuals and families with multiple barriers to navigate the complex systems and processes needed to access various government and community services. This support works to address inequities and enhance the individual’s well-being. The support is generally brief in nature and is focused on navigation and advocacy to get people connected to the services and supports they need in order to get or maintain income and housing.
The focus in this program is on assisting individuals who fall through current programming gaps. Needs are met on a short-term basis while they await long-term service provision to become available. Some individuals only need short-term assistance to access what is required for them to feel stable. This program provides the support needed to facilitate many things from government paperwork to landlord issues to other system referrals.
What Does This Program Do?
Support from the Systems Navigator can consist of attending appointments with clients; this could include medical/mental health appointments, Alberta Works, Supports, AISH, housing views, etc. Other forms of support include client advocacy, help clients to navigate the complex and ever changing supports in Central Alberta, and refer clients to community partners when needed. Supports provided are typically brief, but longer-term support can be offered as appropriate.
How Do I Access This Program?
This program and the supports it offers can be accessed by walk-ins, appointments with the Systems Navigator, through any outside referral to our agency, as well as self-referral. Referrals are accepted for this program but are not required. When someone drops in, they will fill out some information about themselves and what they need help with. The Systems Navigator will then contact them and meet with them to determine how best they can help.